Employee-Customer Relations in a Retail Store Essay

Employee-Customer Relations in a Retail Store In a department store, where customers come to shop, customer-employee relations are a key element for the stores survival.Shopping is a major part of the life of almost every person in the country.The flow of money keeps business flowing.If no one spent his or her money, Business would cease to exist.The customer comes to the store expecting to be served, and the employees are trained (or are supposed to be trained) to please the customer.Businesses exist to serve the customer, or at least that’s what the common belief is.Businesses strive to please the customer.If the customer isn’t pleased with the store, then the customer won’t spend his or her money.The customer’s money is the†¦show more content†¦The floors seem dirty, because it needs to be mopped.Almost all of the registers have something wrong with them.Whether it’s the scanner, hand scanner, scale, or a missing produce book.Some of the register belts and scanners need to be cleane d.The buttons on the keyboards seems dirty.There are usually some â€Å"left-behinds†/†strays† in the bin under the scanner.That’s if the strays aren’t put in the garbage bin, which is located in the bin under the register, due to cashier ignorance. Usually it’s the same routine during a weekday.It’s not busy.Not too many problems come up.There are still a few a few â€Å"prized customers† (sarcasm intended) that the cashiers can do without.But when the weekend starts there is total chaos.Almost every register is open.Most of the people on the register are from the floor.At its busiest, there can be an average of five to six customers in each line.Being short of help, the supervisors are always running around, †with their heads cut off,† trying to solve problem with the customers, give breaks, and get change for the cashiers.A cashier might have to wait up to 15 (average maximum wait) minutes for a supervisor to reach them. While the customer usually goes through the line with no trouble,Show MoreRelatedMarketing Agencies Should Collaborate With Organizations Of Unorganized Retailers For Direct Procurement From Suppliers Essay1707 Words   |  7 Pageslarge organized retail sector in order to maintain the balance between the organized and unorganized retailers. So with the help of these infrastructural support and financial assistance unorganized retailers can improve and upgrade their operations. 3. 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